Privacy Policy

Who we are

This Privacy Policy explains how Pura Candela Media (“Pura Candela Media,” “we,” “us”) collects, uses and protects information when you visit puracandelagt.com (the “Site”), contact us, or use our audio production services. Pura Candela Media is owned and operated by Richard Edwards and is located at 4339 New Horizon Dr, Loganville, GA 30052, USA.

If you have questions about this policy, contact us using the details in the “Contact us” section below.

Information we collect

Information you give us. When you fill out our quote form, subscribe to our newsletter, email us or call us, we collect what you choose to share, such as your name, business name, email address, phone number, the service you’re interested in, your budget range and the details of your project. If you become a client, we also collect billing details and the materials you send us for production (scripts, logos, recordings).

Information collected automatically. Like most websites, our hosting provider automatically records basic technical information in server logs when you visit, such as your IP address, browser type, device type, pages requested, referring page and the date and time of your visit. These logs are used for security and to keep the Site working.

Cookies and similar technologies. We use essential browser storage to remember your cookie choices. With your consent, we may use analytics and advertising cookies, described in the “Cookies and advertising” section and in our Cookie Policy.

We do not knowingly collect sensitive personal information, and we ask that you not send it to us through the Site.

How we use information

To reply to your inquiries and send quotes you request.
To provide, schedule and deliver our services, and to communicate about projects.
To send invoices, process payments and keep business and tax records.
To send our monthly newsletter if you subscribed (you can unsubscribe at any time).
With your consent, to measure how visitors find and use the Site and whether our advertising leads to inquiries.
To protect the Site and our business against spam, fraud and misuse, and to comply with law.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising without your consent.

Cookies and advertising

We may advertise our services through Microsoft Advertising and Google Ads. If you accept advertising cookies in our cookie banner, these services may set cookies or use similar technologies to measure whether you visited our Site after seeing or clicking an ad, and to help us understand the effectiveness of our campaigns. Microsoft may use the Universal Event Tracking (UET) tag for this purpose.

If you reject advertising cookies, we signal that choice to these services using their consent modes, and advertising cookies are not set by our Site. You can change your choice at any time using the “Cookie settings” link at the bottom of every page. We also honor Global Privacy Control (GPC) browser signals as a refusal of optional cookies.

You can learn more about how these companies use data and opt out of personalized advertising here:

Microsoft: Microsoft Privacy Statement and Microsoft ad settings
Google: How Google uses information and Google Ad Settings
Industry opt-out: Digital Advertising Alliance

We share personal information only as needed to run our business:

Service providers who help us operate, such as our website host, email provider, payment processor and accounting software. They may use the information only to provide services to us.
Creative collaborators such as independent voice actors, musicians and engineers, who receive only the project materials needed to complete your work.
Radio stations and audio platforms, when you ask us to place media on your behalf, receive the advertising materials and billing details needed to run your ads.
Legal and safety reasons, if required by law, subpoena or to protect our rights, our clients or the public.
Business transfers, if our business is sold or reorganized, subject to this policy.

Third-party content

Our contact page displays a map from OpenStreetMap. When the map loads, your browser connects to OpenStreetMap’s servers, which may receive your IP address and technical information. Our Site may also link to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

How long we keep information

We keep inquiry information for up to 24 months so we can follow up on your request and refer back to past conversations. Client project and billing records are kept for as long as needed for the project and for at least seven years for tax and accounting purposes. Session audio files are kept for 90 days after delivery unless we agree otherwise. Newsletter subscriptions are kept until you unsubscribe.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails, by emailing us. Every newsletter includes an unsubscribe link. Depending on where you live, you may have additional rights under state privacy laws, including the right to know what we collect and to opt out of the sale or sharing of personal information. We will respond to verified requests within 45 days and will not discriminate against you for exercising your rights.

Security

We use reasonable safeguards to protect personal information, including encrypted (HTTPS) connections to the Site and access controls on our business accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Significant changes will be highlighted on the Site.

Contact us

Pura Candela Media
Attn: Richard Edwards, Owner
4339 New Horizon Dr
Loganville, GA 30052, USA
Phone: (938) 314-3486
Email: support@puracandelagt.com